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EdTech Quality Analyst

2 weeks ago

Hyderabad, Telangana, India Simandhar Education Full time
About the Role

We are looking for a highly skilled Quality Assurance Specialist to join our team at Simandhar Education. The successful candidate will be responsible for ensuring the quality of our student experience by evaluating counselor interactions, providing constructive feedback, and analyzing data to identify areas for improvement.

Main Responsibilities:
  1. Evaluate counselor interactions: Assess calls for adherence to company policies, procedures, and best practices.
  2. Provide feedback: Offer constructive feedback to counselors to help them improve their communication skills, knowledge delivery, and overall effectiveness.
  3. Analyze data: Develop and maintain quality assurance dashboards to identify trends, track key metrics, and create insightful reports.
  4. Collaborate with teams: Work closely with instructional designers, content creators, and other stakeholders to identify and address quality issues.
Requirements:
  • Bachelor's degree in education, communication, or a related field preferred.
  • Minimum 2 years of experience in a Quality Assurance role, preferably in an educational setting.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to provide constructive and effective feedback.
  • Proficient in Microsoft Office Suite, including Excel for data analysis.
  • Experience with data visualization tools preferred.
  • Passion for education and a commitment to student success.
  • Strong attention to detail and ability to multitask effectively.
  • Excellent time management and organizational skills.