Technical Support Specialist, Consumer Banking Group Technology
4 days ago
Job Summary
We are seeking a skilled Technical Support Specialist to join our Consumer Banking Group Technology team. The successful candidate will be responsible for monitoring applications and systems, troubleshooting errors, and ensuring seamless operation.
Key Responsibilities
- Monitor applications and system metrics to identify potential issues
- Troubleshoot errors and escalate to developers as needed
- Update stakeholders on system status and progress
- Develop and maintain technical knowledge of Linux/Unix, scripting, and automation
- Collaborate with team members to resolve complex technical issues
Requirements
- Minimum 6 years of experience in production support or infrastructure support
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Ability to work in a 24/7 rotational shift environment
- Bachelor's or Master's degree in Computer Science or related field
Preferred Qualifications
- Experience with Linux/Unix, scripting, and automation
- Knowledge of monitoring tools and databases
- ITIL certification
Company Description
DBS Bank is a leading financial institution in Asia, committed to innovation and excellence in customer service.
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