US Payroll Operations Manager

4 days ago


Mumbai City Navi Mumbai, India beBeePayroll Full time US$ 50,000 - US$ 1,00,000
US Payroll Specialist

As a key member of our team, you will be responsible for the accurate execution of payroll tasks. This includes analyzing client processes, executing payroll tasks as a hands-on processor, and escalating complex issues when necessary.

Key responsibilities include:

  • Understanding and analyzing client processes as per business rules
  • Accurately executing payroll tasks
  • Escalating complex issues and seeking advice when needed
  • Following work instructions and highlighting any anomalies
  • Participating in client calls and managing documentation
  • Performing root cause analysis and recommending corrective actions
  • Suggesting improvements to processes and metrics
  • Updating daily process metrics and maintaining MIS
  • Providing excellent customer service with attention to detail
  • Ensuring timely completion of assigned tasks
  • Maintaining confidentiality of client data
  • Actively contributing to team and organizational activities

Functional Competencies:

  • Knowledge of payroll processes, especially US Payroll
  • Strong command of written and verbal English
  • Proficiency in MS Office, especially Excel
  • Familiarity with SuccessFactors is a plus

Education & Experience:

  • Education: Bachelor's degree (any discipline)
  • Experience:
  • Essential: 1-2 years of experience in US Payroll Management
  • Desirable: Experience in the BPO industry

Skills & Attributes:

  • Strong customer orientation and responsiveness to urgent requests
  • Ability to work under pressure
  • Good organizational and prioritization skills
  • Attention to detail and quality in communications and transactions
  • High levels of confidentiality and teamwork
  • Flexibility to work in shifts and adapt to multi-cultural environments

**Mandatory Requirement:** 1-2 years of US Payroll experience



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