Geospatial Program Manager: Drive Performance and Quality
1 day ago
About the Role
">As a Geospatial Program Manager at myGwork, you will play a key role in driving performance improvement initiatives for Amazon's Last Mile Analytics and Quality team. You will be responsible for leading programs and escalations management to reduce delivery defects and improve operational efficiency.
About the Team
">The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.
Responsibilities
">- ">
- Owning the program, defining and achieving KPIs; driving performance improvement initiatives.">
- Developing and monitoring program metrics to identify potential issues in last mile deliveries.">
- Identifying patterns of defects that will help us build initiatives to reduce defects at scale.">
- Pulling data and performing deep-dives and root-cause analysis as needed.">
- Leading initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.">
- Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.">
- Communicating with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.">
- Working within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.">
- Systematically escalating problems to the relevant owners and teams and following through on the resolutions to ensure they are delivered.">
Requirements
">We are looking for an experienced program or project manager with solid skills in data analysis, process improvements, and standardization procedures. The ideal candidate will have 2+ years of program or project management experience, a Bachelor's degree or equivalent, and knowledge of Excel at an intermediate level. Experience with SQL, requirement gathering, and writing clear and detailed requirement documents are also preferred.
Estimated Salary Range:$120,000 - $180,000 per year, depending on location and experience
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