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Technical Support Manager

3 weeks ago

Bengaluru, Karnataka, India Planview Full time
About the Role

As a Technical Support Engineer I at Planview, you will be responsible for providing technical support and resolution for AdaptiveWork customers. You will maintain a high level of technical knowledge across the overall operation of all products, including a detailed knowledge of how various components operate. You will stay up-to-date with the latest developments, patches, and upgrades associated with our products and provide troubleshooting and technical support via phone, web-based tools, and email.

You will advise customers regarding the proper performance of our products and address specific product issues. During problem escalations, you will act as a liaison between customers and engineers. You will also provide technical support to customers and end-users by listening to their questions, researching answers, troubleshooting problems, and guiding them through corrective steps.