Car Care Specialist

4 days ago

Kollam, Kerala, India beBeeCare Full time ₹ 65,00,000 - ₹ 77,00,000

About our Company

We are a fast-growing car care marketplace in the UK, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Our success is driven by our incredible partners, whose commitment to excellence has earned us a high rating on online reviews.

Job Overview

As a Customer Service & Sales Support Agent, you will be responsible for nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions.

Key Responsibilities:

  • Nurturing Leads: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.

Requirements

  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.

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