Strategic Transformation Lead

8 hours ago

Allahabad, Uttar Pradesh, India beBeeInnovation Full time ₹ 1,60,00,000 - ₹ 2,30,00,000
Job Title: Business Insights Manager

As a Business Insights Manager, you will lead the development and implementation of business insights strategies that drive business growth and improve operational efficiency.

The ideal candidate will have a strong background in data science, machine learning, and analytics, with experience in leading cross-functional teams to deliver business insights solutions.

Key Responsibilities:

  • Develop and implement business insights strategies that drive business growth and improve operational efficiency.
  • Lead cross-functional teams to deliver business insights solutions.
  • Collaborate with stakeholders to understand business needs and develop insights-driven solutions.

Required Qualifications:

Education & Experience:

  • Bachelor's degree in engineering, computer science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

Benefits:

This role offers an exciting opportunity to lead strategic transformation using AI, data science, and Six Sigma. You'll drive cost-efficiency, process optimization, and innovation across global BPO operations, while leading cross-functional teams to deliver impactful, AI-powered solutions.

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