Dynamics 365 CRM Engineer

5 days ago


Pune, Maharashtra, India AlifCloud IT Consulting Pvt. Ltd. Full time
About the Role

This position requires an experienced Microsoft Dynamics 365 Support Engineer to join our team at AlifCloud IT Consulting Pvt. Ltd. As a member of our technical team, you will be responsible for troubleshooting and resolving complex technical issues related to the Customer Service and Field Service modules of Dynamics 365 CRM applications.

Responsibilities:
  • • Troubleshoot and resolve technical issues related to Dynamics 365 CRM applications.
    • Collaborate with business users to understand issues and document solutions in a knowledge base.
    • Assist with CRM configuration, security roles, and access management within the Customer Service and Field Service environments.
    • Provide expert-level technical support for Microsoft Dynamics 365 CRM applications.


Requirements:
  • • 3+ years of experience in Microsoft Dynamics 365 CRM (CE) support, implementation, or development, with a focus on Customer Service and Field Service modules.
    • Strong knowledge of Power Platform (Power Apps, Power Automate) and CRM customization, particularly in service modules.
    • Expertise in CRM Security Model, Business Rules, Workflows, plugins and JavaScript in Customer Service and Field Service contexts.


Benefits:
Our company offers a supportive and enriching work environment that fosters growth and rewards excellence.

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