Recovery Specialist

Job Title: Recovery Specialist

As a Recovery Specialist, you will be responsible for recovering overdue payments and outstanding debts from customers or clients by contacting them, negotiating payment plans, and resolving discrepancies to maintain the company's financial health and cash flow.

• Debt Recovery
• Contacting customers and clients to discuss overdue payments and inform them of their outstanding bills
• Negotiating suitable payment plans and repayment schedules with debtors to facilitate timely collection of debts
• Maintaining accurate and up-to-date electronic and hard copy records of all communications, transactions, and payment plans
• Discrepancy Resolution
• Resolving billing and payment discrepancies to ensure smooth transactions
• Reporting
• Preparing reports on the status of outstanding debts for management and relevant departments
• Collaboration
• Coordinating with various internal departments such as sales, accounting, and legal to support collection efforts
• Compliance
• Ensuring all collection activities adhere to company policies and relevant legal guidelines

• Strong verbal and written communication skills to effectively interact with debtors and internal teams
• Ability to negotiate payment terms and resolve difficult situations professionally
• Strong analytical and critical thinking skills to address complex debt recovery challenges
• Excellent project management and organization skills to manage multiple accounts and tasks efficiently
• Ability to maintain positive client relationships and a professional demeanor during collection interactions

• Health insurance
• Provident Fund

In-person