SRE Engineer
3 weeks ago
About the Role:
We are seeking an experienced SRE Engineer to join our RingCentral team. As a key member of our Solutions Engineering Team, you will be responsible for ensuring the stability and performance of our cloud-based communications and collaboration software.
Responsibilities:
* Provide ongoing support for production environments, troubleshooting, and resolving incidents
* Actively contribute to production stability improvements and process enhancements
* Design and implement automated software and product upgrades, change management, and release management solutions
* Collaborate with internal customers, including Developers, QA, and OPS/SRE teams
* Work with other teams responsible for Infrastructure, Networking, Applications Engineering, and Information Security
Qualifications & Skills:
* Proven experience as an Operations Engineer or similar role
* Linux knowledge and problem-solving skills
* Understanding of monitoring domains and SaaS approaches
* Experience with cloud platforms and configuration management tools
* Familiarity with ITIL or other IT service management frameworks
Preferred Skills:
* Solid knowledge and experience in production support activities
* Understanding of SRE principles and DevOPS practices
* Troubleshooting process understanding and experience
What We Offer:
* Medical benefits
* Paid holidays
* Casual/sick leave
* Privilege leave
* CaRing days
* Bereavement leave
* Maternity leave
* Paternity leave
* Wellness coaching
* Employee referral bonus
* Professional development allowances
* Night shift allowances
About RingCentral:
RingCentral's Engineering team works on high-complexity projects that set the standard for performance and reliability at massive scale. We are a global leader in cloud-based communications and collaboration software, with millions of users today and hundreds of millions tomorrow. Our work culture is the backbone of our success, and we are committed to hiring and retaining great people because we know you power our success.
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