Product Solutions Expert

1 month ago


Pune, Maharashtra, India ZenTrades Full time
About Us

ZenTrades is a forward-thinking product start-up that empowers service businesses to boost sales metrics, productivity, and efficiency. Our team of experts consists of talented individuals with strong domain knowledge, having built top-notch products for Fortune 500 companies.

We're on a mission to revolutionize the Field Service Management domain by providing cutting-edge AI-powered solutions. At ZenTrades, we foster a culture of innovation, where team members are encouraged to think creatively, experiment, and drive growth.

Job Summary

We're seeking a highly motivated Product Specialist to join our team. As a Product Specialist, you'll be responsible for delivering exceptional pre-sales technical expertise to prospective clients and customers. Your primary focus will be on ensuring seamless customer engagement while working closely with our sales teams to drive business growth.

This role requires a strong understanding of SaaS software, including security protocols, APIs, SLAs, email/communication specifications, and more. You'll be expected to develop and present customized solutions to solve complex customer problems, uncover business challenges, and create value-driven strategies.

About the Role

As a Product Specialist, your key responsibilities will include:

  • Providing expert technical support to prospective clients and customers during pre-sales interactions
  • Developing and delivering presentations, product demonstrations, and training materials to improve product knowledge and demo abilities among inside and enterprise sales teams
  • Designing, validating, and presenting ZenTrades Products, including advanced product concepts, future directions, and 3rd party complimentary products
  • Presenting and articulating ZenTrades product strengths relative to competitors during demos, presentations, and written proposals
  • Collaborating with Product Management, Operations, Marketing, and Engineering teams to develop, launch, and refine existing and new ZenTrades functionalities
Requirements

To succeed in this role, you'll need:

  • A minimum of 3 years of experience as a product specialist, presales, or other relevant roles in the SaaS/Cloud industry
  • High energy, self-starter comfortable with ambiguity in entrepreneurial environments
  • Extraordinary professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
  • Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
  • Ability to see and present 'the big picture, architect solutions to solve customer problems, uncover business challenges, and develop custom solutions
  • Strong customer-facing and relationship-building skills Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
  • Strong leadership and ability to lead, encouraging both individual and team accomplishments
  • Ability to learn new technologies
  • Ability to pivot to other system-related tasks if and when needed; we wear lots of hats here at ZenTrades
What We Offer

In return for your hard work and dedication, you can expect:

  • An estimated salary range of $120,000 - $150,000 per annum, based on location and experience
  • A dynamic and supportive work environment that fosters creativity, experimentation, and growth
  • Ongoing opportunities for professional development and career advancement
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous paid time-off policy, allowing you to recharge and pursue your passions
About the Location

This role is based in the US, requiring you to operate primarily within the 6:00 PM IST to 3:00 AM IST time zone. If you're a self-motivated individual who thrives in fast-paced environments, this could be the perfect opportunity for you.



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