
Retail Team Lead
1 day ago
We are looking for a motivated and customer-focused leader to support daily retail operations. The role involves managing sales and customer experience, supervising inventory and merchandising, and overseeing additional services.
Key Responsibilities- Deliver exceptional customer service to drive store sales and customer retention.
- Assist in handling customer queries, complaints, and escalations.
- Support the Store Manager in achieving monthly sales targets.
Inventory & Operations
- Oversee stock levels, replenishment, and timely ordering.
- Ensure proper inventory control and minimize shrinkage.
- Coordinate with logistics for smooth handling of home delivery orders.
Visual Merchandising
- Implement and maintain visual merchandising standards to enhance customer experience.
- Ensure promotional displays, signage, and in-store layouts are updated regularly.
Service Management (Spa & Grooming)
- Assist in managing spa and grooming appointments.
- Coordinate staff scheduling and ensure quality of pet spa services.
- Handle customer follow-ups and ensure satisfaction with spa experiences.
Team Support
- Supervise floor staff and assign daily responsibilities.
- Support training of new employees on customer handling and store SOPs.
- Maintain discipline, hygiene, and operational standards within the store.
Requirements
- 1–3 years of experience in retail operations or store management.
- Strong customer service and sales orientation.
- Knowledge of inventory management systems and retail processes.
- Ability to multitask and manage both store floor and service operations.
- Good communication and leadership skills.
Good to Have
- Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
- Familiarity with POS systems and CRM tools.
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