Procurement Operations Manager

5 days ago


Jaipur, Rajasthan, India Genpact Full time
About the Role

Procurement Operations Manager

Genpact is seeking a highly skilled Procurement Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing and managing procurement operations, developing and implementing procurement policies and procedures, and collaborating with cross-functional teams to ensure compliance with procurement policies and procedures.

Key Responsibilities
  • Develop and implement efficient and effective procurement policies and procedures.
  • Oversee and manage the procurement operations team, acting as the gatekeeper for procurement operations.
  • Address client concerns and escalations in a timely and professional manner.
  • Ensure compliance with procurement policies and procedures, SLAs, KPIs, and TAT.
  • Collaborate with internal & external stakeholders (Client & Their Vendors) to resolve queries, including AP and O2B teams.
  • Closely monitor the order expedition process (ETA Management) & support in appropriate revenue forecasting.
  • Develop standard operating procedures (SOPs) and desktop procedures (DTPs) for procurement operations.
  • Ensure that all allocated tasks are completed within the prescribed turnaround time (TAT).
  • Conduct Root Cause Analysis (RCA) processes to identify the cause of procurement errors and develop corrective action plans.
  • Publish various MIS reports to monitor procurement performance.
  • Drive process improvements and transformation projects in the team.
  • Manage staffing, appraisal, and HR administration tasks.
  • Manage Assistant Managers, Management Trainees, and Process Developers.
About You

We are looking for a highly motivated and organized individual with a strong background in procurement operations. The ideal candidate will have:

  • A Bachelor's degree in business administration, Commerce, Supply Chain Management, or a related field.
  • Strong negotiation, communication, and interpersonal skills.
  • Experience in managing a team of 20-30 members as DRs.

Preferred qualifications include:

  • Strong analytical and problem-solving skills.
  • Knowledge of procurement policies and procedures.
  • Proficiency in using procurement tools such as SAP and Query Management tools like Ariba/Coupa.
  • Knowledge of e-Sourcing and e-RF events.
  • Strong understanding of market trends and industry practices.

Join a leader in global professional services and solutions.


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