Strategic HR Partner
4 days ago
About Us
At AGS Health, we pride ourselves on being a strategic partner for growth. With our expert services and AI-enabled technologies, we help our clients optimize their workflows, maintain compliance, prevent revenue leakage, and achieve a high-performance revenue cycle.
We have over 11,000 team members globally and work with more than 100 clients across various care settings, specialties, and billing systems. Our goal is to deliver exceptional results and improve the healthcare industry as a whole.
Job Description
The Employee Relations Manager role involves handling employee grievances with professionalism, ensuring quick and effective resolution. This includes setting up mechanisms for employees to voice concerns and following up with appropriate measures, documenting and tracking grievances to identify trends and implementing preventive actions.
In addition to these duties, the successful candidate will mediate conflicts between employees, teams, or between employees and management to ensure harmonious work relationships, provide guidance on conflict resolution strategies, and lead interventions to de-escalate conflicts.
Key Responsibilities
- POSH Compliance: Ensure full compliance with POSH regulations and handle complaints with confidentiality and sensitivity.
- Conduct regular POSH training and awareness programs for employees.
- Support and guide the Internal complaints Committee (ICC) in investigating and resolving POSH-related cases.
- Stakeholder Management: Work closely with Internal stakeholders, including HR, department heads, and legal teams to ensure alignment on employee relations policies and procedures.
- Liaise with external stakeholders, such as labor officials, legal representatives, and consultants, as required.
- Build strong relationships across all levels of the organization to effectively support and advise leadership on ER matters.
Qualifications
Bachelor's or master's degree in human resources, Business Administration, or a related field.
13 years of experience in Employee Relations, with a proven track record in grievance and conflict management.
Strong knowledge of labor laws and statutory compliance, especially in relation to POSH.
Experience working with multi-location teams in a service industry environment.
Excellent interpersonal and communication skills, with the ability to influence and negotiate.
Proactive approach with a passion for improving workplace culture and engagement.
Ability to work in a fast-paced, dynamic environment and handle sensitive issues with confidentiality.
Strong organizational and time management skills.
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