Customer Support Representative
6 days ago
**Job Description:**
- Provide top-notch customer support to clients via live chat or email.
- Ensure seamless and efficient customer service experience.
- Stay up-to-date with the company's platform and product, including market conditions.
- Effectively manage and follow up on client inquiries and complaints.
- Understand client needs and provide constructive feedback and solutions.
**Requirements:
- Bachelor's degree in finance, economics, mathematics, or a related field is ideal.
- Diploma in business administration or business management is also required.
- 2-4 years of customer service experience in frontline operations (live chat and email) is preferred.
- Candidates with experience working in financial institutions or fintech are advantageous.
- Proficiency in English and Hindi for communication and writing is necessary.
**Benefits:**
- Passionate about developing knowledge and building a long-term career in fintech/crypto trading firms.
- Team player who is committed and self-driven.
- Ability to respond positively to client requests.
**Additional Requirements:**
- Able to work 5-day shifts, including weekends and public holidays.
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