
Salesforce Enterprise Solutions Designer
3 days ago
As a seasoned Salesforce Technical Architect, you will design and implement enterprise-scale Service Cloud solutions that meet the evolving needs of our organization. Your expertise in architecting large-scale Salesforce Service Cloud solutions is essential to our success.
- Architecture & Solution Design: Define and own the end-to-end architecture for Salesforce Service Cloud solutions at an enterprise scale.
- Administration & Governance: Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
- Technical Leadership & Mentorship: Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
- Project Delivery & Execution: Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
- Innovation & Continuous Improvement: Stay ahead of Salesforce Service Cloud releases, AppExchange products, and industry innovations.
We are seeking a candidate with 12–15 years of IT experience and 7+ years in Salesforce CRM. The ideal candidate will possess strong command of Service Cloud features: Case Management, Knowledge Base, Omni-Channel, CTI, and Service Console.
- Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL, REST/SOAP APIs.
- Solid understanding of Salesforce security, data model, and integration frameworks.
- Proven expertise in architecting large-scale Salesforce Service Cloud solutions.
- Salesforce Certified Technical Architect (CTA) – highly desirable
This role offers excellent opportunities for professional growth and development in a dynamic environment.
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