
Senior Fraud Analyst Position Available
2 weeks ago
We are seeking a seasoned Fraud Specialist to manage and resolve customer disputes and fraud cases, focusing on Mastercard chargeback processes.
About the Role:
- Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
- Analyze transaction data and supporting documentation to determine case validity and liability.
- Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
- Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
- Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
- Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
- Support continuous process improvement and adherence to regulatory and card-network compliance requirements.
Key Qualifications & Skills:
- 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required; Visa knowledge a plus).
- In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
- Strong analytical, problem-solving, and decision-making skills.
- Ability to manage multiple cases simultaneously with strong attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with fraud detection tools, case management systems, and regulatory requirements (Reg E, Reg Z preferred).
What We Offer:
- A challenging role in the field of fraud analysis.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
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