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Hospitality Services Coordinator

3 weeks ago

Gurgaon, Haryana, India Ernst and young LLP Full time

Key Responsibilities

  • Manage guest relations within the Centre, driving operational excellence in hospitality and event coordination.
  • Support the organization of customer-centric programs and execute training sessions to enhance customer experience and skills.
  • Manage expatriates, providing orientation and support during their stay in the country, including business visa invite letters, FRRO registration, and relocation processes.
  • Participate in initiatives to explore new ways of managing guest relations, enhancing employee experience, efficiency, productivity, safety, and cost optimization.
  • Maintain positive relationships with stakeholders, customers, vendors, industry peers, and global contacts, demonstrating commitment to people development and leadership.
  • Coordinate events such as town halls, global leadership visits, partner conferences, strategic off-sites, and client meetings.