Chief Loan Lifecycle Manager

7 days ago

Pune, Maharashtra, India beBeeOperations Full time

Job Title: Operations Manager

We are seeking a highly skilled and process-driven Operations Manager to lead and scale core lending operations.

The role requires managing the full loan lifecycle, implementing digital systems, ensuring regulatory compliance, and driving operational efficiency in a fast-paced NBFC environment.

Key Responsibilities:
  • Oversee end-to-end loan lifecycle including application intake, document verification, KYC/C-KYC, underwriting coordination, disbursal, and post-disbursal servicing
  • Lead implementation and configuration of Loan Origination System (LOS) and Loan Management System (LMS)
  • Collaborate with credit, legal, compliance, and technology teams to ensure process integrity and compliance
  • Define and execute SOPs aligned with RBI guidelines and lending best practices
Disbursement & Repayment:
  • Manage timely disbursals via IMPS/NEFT/RTGS through integrated banking/payment gateway systems
  • Oversee repayments through NACH, UPI, and digital channels
  • Coordinate with finance team for reconciliation, fund tracking, and ledger entries
Vendor & Partner Management:
  • Manage relationships with vendors like LMS providers, KYC partners, collection agencies, and payment gateways
  • Define SLAs, monitor KPIs, and ensure partner accountability
Process Improvement & MIS Reporting:
  • Drive operational excellence by reducing TAT and increasing cost-efficiency
  • Prepare and maintain MIS reports, dashboards, and performance trackers for leadership
Customer Service Support:
  • Manage backend support for customer queries, grievance redressal, and account-related service requests
  • Standardize and implement onboarding and complaint resolution SOPs
Preferred Technical Skills:
  • Proficiency in MS Excel for data reconciliation and operations tracking
  • Exposure to LOS, LMS, payment gateways, and basic API workflows

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