E-commerce Support Specialist

3 days ago


Kannur, Kerala, India beBeeEcommerce Full time ₹ 35,00,000 - ₹ 50,00,000
Job Title:

E-commerce Support Specialist

", "About the Role

We are seeking a skilled E-commerce Support Specialist to join our global team. As a key member of our support team, you will be responsible for resolving customer inquiries and issues related to e-commerce platforms.

", "Main Responsibilities:
  • Troubleshoot and resolve e-commerce issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the development team to improve products.
  • Keep product documentation updated with new features.
  • Manage tickets in a customer support tool and collaborate on GitHub.
", "Requirements:
  • Strong e-commerce knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.
", "Why Join Our Team?
  • Flexible work timings
  • 16 paid leaves annually
  • Supportive, collaborative colleagues
  • Remote-friendly global team of 16 members
", "About Us

We have been helping e-commerce stores grow faster for over a decade. Our products simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.

", "Key Skills:
  • e-commerce platform expertise
  • WooCommerce skills
  • Strong communication and problem-solving skills


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