Technical Account Professional
1 week ago
About the Role:
At Dynatrace, we’re looking for a skilled Technical Account Professional to join our team as a Strategic Customer Success Manager. This role will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers.
Key Responsibilities:
- Develop and execute strategic account plans to drive customer success and retention.
- Collaborate closely with cross-functional teams to provide exceptional customer experience and value.
- Identify and capitalize on opportunities to expand customer relationships and drive revenue growth.
- Stay up-to-date with the latest Dynatrace products and services to effectively communicate their value to customers.
- Provide thought leadership and technical expertise to help customers achieve their business objectives.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 4+ years of experience in a technical account management or customer success role.
- Proven track record of driving customer success and retention.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong technical understanding of Dynatrace products and services.
About Dynatrace:
Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance.
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