Technical Account Professional

1 week ago


Mumbai, Maharashtra, India Dynatrace Full time

About the Role:

At Dynatrace, we’re looking for a skilled Technical Account Professional to join our team as a Strategic Customer Success Manager. This role will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers.

Key Responsibilities:

  • Develop and execute strategic account plans to drive customer success and retention.
  • Collaborate closely with cross-functional teams to provide exceptional customer experience and value.
  • Identify and capitalize on opportunities to expand customer relationships and drive revenue growth.
  • Stay up-to-date with the latest Dynatrace products and services to effectively communicate their value to customers.
  • Provide thought leadership and technical expertise to help customers achieve their business objectives.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 4+ years of experience in a technical account management or customer success role.
  • Proven track record of driving customer success and retention.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Strong technical understanding of Dynatrace products and services.

About Dynatrace:

Dynatrace is a leader in unified observability and security, providing a culture of excellence with competitive compensation packages designed to recognize and reward performance.


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