Cloud Support Specialist

1 week ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary

We are seeking a skilled Cloud Support Engineer to provide top-notch customer support and technical expertise in the cloud.

The ideal candidate will have a strong background in cloud networking, product/domain knowledge, and problem-solving skills. They will be responsible for resolving customer issues, providing dedicated support, and delivering results that meet customer expectations.

This role requires excellent communication and teamwork skills, as well as the ability to work in a virtual environment. The successful candidate will be part of a diverse team and will foster collaboration and innovation.

Key Responsibilities
  • Resolve customer issues in a timely and effective manner
  • Provide dedicated support to address specific customer needs
  • Deliver results that consistently meet customer expectations
  • Manage customers and internal stakeholders from a technical perspective
  • Work with a diverse team to foster collaboration and innovation
Required Skills and Qualifications
  • 8+ years of experience in a similar role
  • BE/B Tech or equivalent education
  • Excellent understanding of cloud networking (OSPF, BGP, BFD etc.)
  • Exceptional troubleshooting skills
  • Ability to perform tracing and complex log analysis
  • Strong technical acumen
  • Experience in telecom support function
  • Past experience with Ericsson preferred
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for growth and development.

Others

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

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