Senior Cloud Solutions Architect

4 days ago


Delhi, Delhi, India CYBERSAPIENT TECHNOLOGIES PRIVATE LIMITED Full time
Company Overview

Cybersapient Technologies Private Limited is a pioneering technology firm dedicated to crafting cutting-edge customer experience solutions. Our team of innovators thrives on pushing the boundaries of cloud technology, ensuring seamless interactions for our clients and their customers.

Estimated Salary: ₹1,500,000 - ₹2,500,000 per annum

Job Description

We are seeking an experienced Senior Cloud Engineer to join our esteemed team. As a key player in shaping the future of customer experience, you will be instrumental in designing and implementing customized Genesys Cloud solutions that elevate customer interactions and streamline operations. Your expertise will drive innovation and excellence across our organization.

Key Responsibilities
  • Drive the creation of customized Genesys Cloud solutions from IVR and bot flows to real-time reporting, meeting complex business requirements.
  • Design with a focus on enhancing user experience and aligning with organizational goals.
  • Configure and optimize Genesys Cloud components, including call managers, IVR, digital bot flows, and workforce management tools.
  • Ensure every aspect of the platform is geared for quick, efficient customer engagement.

Required Skills and Qualifications

This role requires a deep understanding of Genesys Cloud and extensive technical skills, including proficiency in languages like JavaScript or Python, solid foundation in RESTful services, APIs, and SQL. Additionally, strong problem-solving abilities, excellent communication skills, and a proven track record of diagnosing and resolving complex technical issues are essential. Experience integrating with platforms like Salesforce or Qualtrics, familiarity with DevOps practices, and relevant certifications are highly valued.

Benefits

Cybersapient Technologies Private Limited offers a dynamic work environment, flexibility of remote work, and opportunities to make a lasting impact on the customer experience landscape. We foster collaboration, innovation, and growth within our team, providing a supportive and forward-thinking atmosphere for our employees to thrive.

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