Quality Assurance Manager

The Quality Assurance Manager position plays a pivotal role in ensuring the organization's products and services meet rigorous quality standards.

This key role involves driving quality achievements, monitoring performance indicators, and implementing continuous improvement processes to maintain high standards of quality and service.

Responsibilities include:

• Quality Planning and Control
  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
  • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
  • Issue certificates of quality, engineering drawings, and required documentation to customers, supporting transparency and trust in product quality.
• Inspection and Testing
  • Oversee incoming material inspection and ensure compliance with quality specifications by working with external labs when needed.
  • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
• Standardization and Certification
  • Lead initiatives related to product standardization and certification under both national and international standards.
  • Act as the ISO 9001 Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
• Documentation and Compliance
  • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
  • Support external audits and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
• Customer Satisfaction Monitoring
  • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
  • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.
  • Lead initiatives to improve CSAT scores by refining quality processes and ensuring products meet or exceed customer expectations.
• Cross-Functional Collaboration
  • Collaborate with Production, Purchase, Sales, and Marketing to ensure alignment on quality goals and objectives.
  • Work closely with the Purchasing team to ensure suppliers meet quality standards, incorporating CSAT feedback into supplier evaluations.
• Performance Monitoring and Continuous Improvement
  • Drive quality achievements and performance improvement initiatives throughout the organization.
  • Set quality and CSAT compliance objectives, ensure targets are met, and implement continuous improvement processes across departments.
  • Analyze performance data against set parameters, facilitating corrective and preventive actions based on data insights.
• Training and Development
  • Identify quality-related training needs, facilitate training sessions, and develop staff competencies in quality assurance.
  • Supervise technical staff in conducting tests and inspections, ensuring adherence to procedures and fostering a high standard of quality awareness.
• Product and Process Analysis
  • Evaluate product specifications and supplier compliance with quality standards.
  • Ensure product consistency throughout its lifecycle, from design to final inspection, incorporating CSAT insights to enhance product quality.
• Data Analysis and Reporting
  • Monitor quality performance through data collection and statistical analysis, reporting findings to senior management for strategic decision-making.
  • Utilize CSAT and quality metrics to identify improvement areas and drive decisions to maintain high standards.
• Additional Responsibilities
  • Perform additional duties as needed, adapting to the organization's evolving quality and customer satisfaction needs.