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Senior Account Manager

2 weeks ago

Jaipur, Rajasthan, India beBeeClientRelationshipManager Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Description\

The primary focus of this role is to cultivate and maintain strong, long-lasting relationships with existing clients. This involves actively engaging with them to understand their needs, preferences, and pain points, and providing tailored solutions to address these areas. The ideal candidate will be a strategic thinker who can identify opportunities for growth and work closely with the client to develop and implement plans that drive success.

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Key responsibilities include developing and executing account plans, building trust and credibility with key decision-makers, and providing exceptional customer service to ensure client satisfaction. Additionally, the successful candidate will be expected to stay up-to-date with industry trends and advancements, leveraging this knowledge to provide innovative solutions and advice to clients.

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Required Skills and Qualifications

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  • 5+ years of experience in client relationship management, preferably in the IT industry\
  • Proven track record of success in retaining and growing client accounts\
  • Strong understanding of sales performance metrics and ability to analyze data to inform business decisions\
  • Excellent communication, negotiation, and interpersonal skills\
  • Ability to collaborate effectively with cross-functional teams\
  • Business acumen with a problem-solving attitude\
  • Strong understanding of IT services, solutions, and technologies\
  • Excellent communication, presentation, and interpersonal skills\
  • Knowledge of CRM software and MS Office\
  • Hands-on experience in sales and ability to deliver excellent customer experience\
  • Understanding of sales performance metrics\
  • Excellent communication and negotiation skills\
  • Problem-solving and conflict resolution skills\
  • Strong networking skills\
  • Talented at strategically pursuing new business opportunities and capitalizing on emerging market trends\
  • Well-versed in educating clients, implementing pricing strategies, and driving territory development\
  • Able to build relationships, cultivate partnerships, retain top international accounts, and grow profit channels by establishing trust\
  • Expertise in building relationships, cultivating partnerships, retaining top international accounts, and growing profit channels by establishing trust\
  • Strategically pursue new business opportunities and capitalize on emerging market trends in the IT industry\
  • Develop positive relationships with clients, act as the point of contact, handle individual client needs, set and track account targets aligned with company objectives, suggest actions to improve sales performance and identify opportunities for growth\
  • Identify and leverage opportunities for growth through targeted marketing efforts, client outreach, and strategic planning\
  • Develop and implement effective sales strategies to drive revenue growth and expand the client base\
  • Utilize industry research and insights to stay ahead of competitors and develop unique value propositions that resonate with clients\
  • Maintain strong relationships with customers and ownership of customer success\
  • Act as the point of contact and handle client individual needs\
  • Set and track account targets, aligned with company objectives\
  • Suggest actions to improve sales performance and identify opportunities for growth\
  • Drive territory development and expand the client base\
  • Build relationships, cultivate partnerships, retain top international accounts, and grow profit channels by establishing trust\
  • Deliver excellent customer experience, able to communicate effectively and negotiate win-win deals, high level of emotional intelligence and diplomacy\
  • Track progress, establish measurable goals, make adjustments as necessary, optimize performance\
  • Monitor industry developments, remain adaptable, evolve strategies as needed\
  • Self-motivated, result-oriented professional who achieves quality results through strategic planning and execution, ability to prioritize tasks and meet deadlines\
  • Proficient in CRM software, proficient in MS Office, skilled in data analysis, interpretation, and presentation\
  • Results-driven team player with a passion for delivering exceptional customer experiences, proven ability to close deals and exceed sales targets\
  • Results-oriented, self-disciplined professional with an entrepreneurial mindset, driven by achieving sales excellence and exceeding sales targets\
  • Team-oriented and collaborative, promotes harmony within the team, contributes to the overall well-being of the team members\
  • Cultivates a culture of innovation, experimentation, and learning, fosters open communication and transparency within the team\
  • Encourages creativity and out-of-the-box thinking, supports employees' ideas and initiatives\
  • Emphasizes continuous learning, skill development, and career progression, provides resources and support for personal and professional growth\
  • Champions diversity, equity, and inclusion, promotes a culture of respect, empathy, and understanding\
  • Empowers team members to take calculated risks, empowers employees to make informed decisions, focuses on speed and agility\
  • Supports work-life balance, maintains a healthy work environment, prioritizes employee well-being and job satisfaction\
  • Identifies, develops, and implements best practices to drive efficiency and effectiveness throughout the organization\
  • Regularly assesses and adapts processes to align with changing organizational needs, technology, and market conditions\
  • Collaborates with other departments to develop strategies that align with business objectives and promote a cohesive brand message\
  • Partners with internal stakeholders to plan, design, and execute large-scale projects that achieve significant business impact\
  • Communicates project status and outcomes clearly, transparently, and regularly to stakeholders across the organization\
  • Leads and mentors junior team members, shares knowledge and expertise, guides colleagues toward career advancement\
  • Effectively manages multiple priorities and competing demands, balances conflicting interests and stakeholder expectations\
  • Provides timely feedback, coaching, and recognition to employees, encourages continued learning and skill-building\
  • Consistently demonstrates integrity, honesty, and ethics in all interactions, embodies the organization's values and principles\
  • Excels in proactive problem-solving, and continuously identifies opportunities for process improvements and cost savings\
  • Comfortable with ambiguity, change, and uncertainty; fosters an adaptive and agile work environment\
  • Resilient in the face of challenges, leads others through crisis or adversity, exhibits composure under pressure\
  • Demonstrates self-awareness, humility, and vulnerability when addressing difficult conversations or conflicts\
  • Fosters an inclusive and respectful workplace culture, champions DEI and strives for equal representation across the organization\
  • Flexible, adaptable, resilient, empathetic leader with strong EQ, action-oriented and forward-thinking, visionary, thought-provoking, holistic, passionate about leadership and people development\
  • Visualize complexity, think abstractly, behave courageously, uphold accountability, absorb change fluidly, assemble diverse views, offer constructive choices, galvanize unity, motivate.\

    Benefits

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    This role offers a competitive salary and benefits package, including health insurance, retirement savings, paid time off, and opportunities for professional growth and development. As a valued member of our team, you'll enjoy a dynamic and supportive work environment that fosters collaboration, innovation, and continuous learning.

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    What Will Excite Us

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    We're looking for someone who is passionate about building meaningful relationships, cultivating partnerships, and driving growth through innovative solutions. If you're a motivated and results-driven professional with a talent for strategic planning and execution, we'd love to hear from you

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    About Us

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    Our organization is committed to making a positive impact in the community and contributing to the growth and development of the IT industry. We strive to create a workplace culture that values diversity, inclusion, and social responsibility. Join us in shaping the future of our industry and creating a better world for all.