Healthcare Advocate

A Day in the Life of a Customer Care Professional involves interacting with healthcare plan members through incoming calls, understanding their coverage and healthcare requirements, and resolving issues via verbal and written communication.

• Key Responsibilities:
• Handle customer inquiries and provide timely solutions to resolve their issues
• Maintain accurate records of interactions and provide feedback for continuous improvement

Required Skills and Qualifications:

• Minimum 1 year of customer service experience
• Proficient US English reading, writing, and conversation skills
• Basic computer literacy

Benefits Package:

• Career growth opportunities and professional development initiatives
• An inclusive work environment that promotes community involvement and social responsibility
• A comprehensive benefits package including transportation assistance, paid time off, tuition reimbursement, and wellness incentives

About Your Career Path:

We offer a supportive team environment that fosters individualized coaching and access to thousands of resources for career growth. As a valued member of our global family, you'll contribute to customer experiences and team success while reporting to the Team Lead.