System Management Specialist
2 weeks ago
About the Role
We are seeking a highly skilled System Specialist to join our team at Novo Nordisk. As a System Specialist, you will be responsible for managing and maintaining our global IT systems, ensuring they operate efficiently and effectively to support our business processes.
Key Responsibilities
- Partner with business stakeholders to understand their needs and develop solutions to meet those needs.
- Maintain, monitor, and support a portfolio of IT systems, ensuring they are running smoothly and efficiently.
- Act as a delegate System Manager where relevant, providing leadership and guidance to team members.
- Serve as Incident and Problem Manager, Change Manager, and ensure the delivery of system and services meets business requirements.
- Co-ordinate day-to-day execution of incident and problem management resolution, monitoring and improving the effectiveness of System Management.
- Manage time planning and deliverables effectively, fostering a good team spirit and high degree of knowledge sharing.
- Ensure compliance with Quality documents, manage Change, Release, and Configuration Management, and support high availability and performance of systems.
Requirements
- Master's degree or bachelor's degree or similar graduate degree in relevant fields (Software Engineering, Computer Science, Business Administration) and relevant business experience.
- Overall 8+ years of IT experience, 6+ years of relevant experience in managing IT systems and services, with a strong understanding of IT system architecture and day-to-day business operations.
- Experienced in ITIL processes, with hands-on experience in troubleshooting, problem solving, infrastructure understanding, and lead problem solving arising from IT infrastructure (network, security, access controls, etc.).
- Experience in handling/managing end-to-end systems/applications, incident, problem, change expertise, and hands-on experience of system or service maintenance processes, compliance requirements, and vendor management.
- Strong stakeholder skills, work ethics, and proactiveness, with the ability to swiftly comprehend business requirements.
- Excellent communication and presentation skills.
About Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. We are committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and the communities we operate in.
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