IT Service Management Professional

Job SummaryWe are seeking an Executive Leadership professional to join our team at EXL IT service management.This is an exciting opportunity to lead and manage process transactions, drive business growth, and improve operational efficiency.Responsibilities:Manage process transactions in accordance with Desktop proceduresMeet or exceed assigned targets in...

Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at EXL IT service management. As an Insurance Claims Associate, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service for claims and policy administration.Key Responsibilities:Handle inbound and outbound...

Job OverviewWe are seeking a highly skilled Senior Customer Service Operations Manager to join our team at EXL IT service management.In this role, you will be responsible for leading a team of customer service representatives and developing and implementing customer service policies that drive exceptional results.The ideal candidate will have a strong...

We are seeking an experienced professional to join our team as a 24h Left Executives. This individual will be responsible for managing email correspondence in a 24/7 working environment.The ideal candidate will have a strong understanding of business writing skills and comprehension of content of email and application onto client system.

Company OverviewEXL IT Service Management is a leading provider of business process management and operations management services. Our company strives to deliver exceptional results through our team of skilled professionals.

Job DescriptionAs an Operations Manager, you will oversee a high-performing team responsible for managing a blended department that handles a variety of communication channels, including calls, emails, chats, and back-office work. All work types in this department are regulated and require a high level of complexity and attention to detail. You will work...

Job DescriptionWe are seeking a Senior Manager Resource Management to oversee the management of email correspondence in a 24/7 working environment. The ideal candidate will have experience in utilities background and possess strong business writing skills, as well as the ability to comprehend content of emails and applications to provide accurate and concise...

About UsWelcome to EXL IT Service Management, where we strive to deliver exceptional IT services that meet the highest standards of quality and reliability. Our team is dedicated to providing innovative solutions that drive business growth and efficiency.We are currently seeking an experienced IT professional to fill the role of Lead Assistant Manager,...

Job OverviewAbout Us: EXL IT service management is a leading provider of business process and technology services. We deliver high-quality solutions to our clients through our teams of experienced professionals. Our company values include innovation, collaboration, and excellence, and we strive to create a positive impact on our clients and communities.We...

Key ResponsibilitiesWe Are Seeking An Experienced Business Operations Manager To Join Our Team At EXL IT Service Management. The Role Involves Providing Exceptional Customer Service And Ensuring Seamless Communication With Clients. Key Responsibilities Include:1. Developing And Implementing Business Strategies That Drive Growth And Innovation2. Managing...

OverviewEXL IT service management is a leading provider of technology and operations services. Our company is committed to delivering exceptional results to our clients through innovative solutions and expertise.Job DescriptionThe Senior Manager will play a critical role in leading our team to achieve outstanding results. This includes developing and...

**Job Summary:**We are seeking an experienced Operations Manager to lead our high-performing team at EXL IT service management. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our blended department, ensuring seamless communication across various channels.Your key responsibilities will include maintaining a...

About Our TeamAt EXL IT service management, we pride ourselves on delivering exceptional customer service to our clients. Our team is dedicated to providing timely and effective solutions to meet the evolving needs of our customers.We are looking for a talented Senior Customer Service Operations Manager to join our team and help us drive continued success....

OverviewWe are a leading provider of IT service management solutions and are seeking a talented Senior Creative Content Manager to join our team. In this role, you will be responsible for developing and implementing creative content strategies across our portfolio of brands.Key ResponsibilitiesAs a Senior Creative Content Manager, you will be responsible...

Job DescriptionKey Responsibilities:1. Team Leadership & Management:Manage and lead a team of supervisors, agents, and other staff involved in voice and chat processes.Provide guidance, training, and performance feedback to staff, ensuring high morale and productivity.Foster a positive and motivating work environment, encouraging continuous improvement and...

Job DescriptionWe are looking for a highly skilled professional to manage email correspondence in a fast-paced 24/7 working environment. The successful candidate will have experience in utilities background and excellent business writing skills.Required Skills and QualificationsStrong understanding of business writing skillsExperience in utilities...

Job DescriptionAs a Senior Manager at EXL IT Service Management, you will be responsible for providing strategic financial leadership and guidance to support business growth and expansion. Your expertise in financial analysis and modeling will enable data-driven decision-making, ultimately contributing to the company's success.Key Responsibilities- Develop...

Job DescriptionThe Training & Quality Manager is responsible for ensuring the highest standards of customer service by designing, implementing, and overseeing training and quality assurance programs. This role involves developing training modules, monitoring performance, and driving continuous improvement initiatives to enhance the overall customer...

Job Description- Managing a team of customer service representatives- Developing and implementing customer service policies- Meeting call center targets- Training new staff members- Monitoring calls/admin tasks to identify areas for improvement- Setting goals, monitoring challenges and working to motivate team members to offer exceptional customer service-...

Job DescriptionWe are seeking an experienced Senior Executive to join our team at EXL IT Service Management. The successful candidate will have a strong background in IT operations management and be able to navigate multiple systems and applications. They will also be responsible for analyzing information to execute tasks and producing high-quality outcomes...