Highly Skilled Infrastructure Professional

22 hours ago

Gurgaon, Haryana, India beBeeSupport Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Job Title:

Production Support Senior Engineer

">">About the Role:">

Our application monitoring team is dedicated to ensuring seamless request servicing, application monitoring and system healthcare for our global clients. We are seeking a Production Support Senior Engineer to enable our team's success in this mission-critical area.

">

">Key Responsibilities:

  • Provide first and second-line support for FNZs application monitoring and alerting systems.
  • Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
  • Proactively monitor the platform, identifying and addressing potential issues before they impact service.
  • Implement and manage routine platform checks to ensure system robustness and reliability.
  • Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
  • Mentor and guide junior team members.
  • Monitor team performance and continuously seek improvement opportunities for skills and processes.
  • Develop, maintain, and ensure adherence to comprehensive documentation on team activities.
  • Collaborate with internal stakeholders to ensure that business objectives and needs are met.
">

">Requirements:

  • 5-10 years of relevant experience.
  • Degree in Computer Science, Information Technology, or a related field; or equivalent experience.
  • Proficient in SQL.
  • Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams.
  • Experience in support and incident management, preferably with ITIL or equivalent frameworks.
">

">Preferred Skills:

  • Familiarity with financial markets and products.
  • Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow.
  • BASIC knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.
">

">About Us:

We recognize that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals.

">

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.7 trillion in assets under administration (AUA). Together with our customers, we help over 26 million people from all wealth segments to invest in their future.

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