Senior Platform Manager

5 days ago

Agra, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title: Sr. Operations Executive

We are seeking a highly skilled Senior Operations Executive to oversee the stability, integrations, and compliance processes of our ServiceNow platform.

This role requires a strong background in ServiceNow administration, including experience with GRC modules. The ideal candidate will have excellent problem-solving skills, be able to analyze complex issues, and provide effective solutions.

In addition to technical expertise, this position demands exceptional communication and collaboration skills. You will work closely with cross-functional teams to ensure seamless integration and continuous improvement of our ServiceNow platform.

Key Responsibilities:
  • Configure and administer the ServiceNow platform, including GRC modules
  • Perform DevOps activities, such as code deployments across environments
  • Develop and implement fixes for production defects
  • Monitor and manage ServiceNow integrations with external systems
  • Resolve ServiceNow incidents and provide root cause analysis
  • Maintain user roles, permissions, and platform stability
  • Support audits and compliance reporting
  • Ensure smooth platform upgrades and patches
  • Automate operational tasks to improve efficiency
  • Maintain detailed operational documentation and runbooks
Required Skills and Qualifications:
  • 5+ years of ServiceNow administration experience
  • 2+ years of hands-on experience with ServiceNow GRC modules
  • Certifications (Mandatory): ServiceNow CSA, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
  • Experience in ServiceNow support & maintenance, including incident resolution
  • Proven experience with code deployments, integration monitoring, and defect fixes
  • Strong knowledge of Governance, Risk, and Compliance (GRC) processes
  • Familiarity with ITIL processes and change management
  • Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Others:

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

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