
Senior Quality Improvement Specialist
6 days ago
Job Role Overview
Sr Quality Analyst Job DescriptionAs a Sr Quality Analyst, you will play a crucial role in driving continuous improvement for transaction quality and delivery. Your key responsibilities will include managing claim quality and client-related KPIs.
You will also be responsible for evaluating the effectiveness of TQ interventions, strengthening quality management processes to improve quality delivery.
Other key responsibilities include accurately capturing SLA/SLO metrics, reporting needs of all clients, setting up/customizing processes to meet client expectations.
To drive process control and compliance, you will ensure that huddle, feedback, and refresher processes are in place and followed efficiently. You will support the quality and compliance teams to perform COPC, FMEA, PFCU, and other audits and follow-ups based on observations/misses highlighted.
Required Skills and QualificationsKey requirements include excellent communication skills, a strong working knowledge of TTQ systems, tools, and technologies.
Additionally, experience working with 7QC tools and a good understanding of analyzing, driving improvement, and innovation is required.
Having a solid grasp of quality and compliance principles and practices will be beneficial in this role.
Benefits of This RoleThis position offers an exciting opportunity to drive process improvements and contribute to the success of our organization.
You will have the chance to work closely with cross-functional teams and develop your skills in quality and compliance.
As a member of our team, you will be supported in your professional development and provided opportunities for growth and advancement.
Why Join Our Team- Develop your skills and expertise in quality and compliance.
- Contribute to the success of our organization through process improvements.
- Work closely with cross-functional teams to achieve common goals.
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