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Restaurant Operations Leader

3 weeks ago

Mumbai, Maharashtra, India Burma Burma Restaurant & Tea Room Full time

Job Summary:

The Restaurant Operations Leader is responsible for supervising and managing the service team to ensure exceptional guest experiences. They play a key role in maintaining service standards, coordinating staff, and ensuring smooth restaurant operations.

Key Responsibilities:

  • Guest Service:
    • Ensure high standards of service and guest satisfaction
    • Greet guests, take orders, and provide recommendations on food and beverages
    • Handle guest queries and complaints professionally
  • Team Supervision & Coordination:
    • Lead and supervise the service team
    • Assign duties to service staff and oversee table arrangements
    • Conduct pre-service briefings and train new employees
  • Order & Inventory Management:
    • Coordinate with the kitchen and bar for timely food and beverage service
    • Monitor stock levels of cutlery, crockery, and other service essentials
    • Ensure accurate billing and settlement of guest checks
  • Compliance & Hygiene:
    • Ensure adherence to hygiene, sanitation, and safety standards
    • Follow company policies and maintain discipline among team members

Requirements:

  • Minimum 1 year of experience in a similar role
  • Strong communication and leadership skills
  • Knowledge of food and beverage service standards
  • Ability to handle high-pressure situations with professionalism