Expert Quality Assurance Director

4 days ago


Chennai, Tamil Nadu, India HCLTech Full time

HCL Tech Hiring Expert Manager Quality with OTC domain.

Job Title/Role: Exp Manager - Quality (OTC)

Education requirement:

  • Minimum Graduation – Any stream

Domain Expertise: - Expertise in OTC processes with Quality

Management skills:

  • Should possess good process and people management skills
  • Good communication skills
  • Cooking and feedback skills

Job description for the role of Expert manager - Quality

Responsibilities:

  1. Manage a team of quality analysts with good interpersonal, client and people management skill
  2. Audit deliverables to check accuracy of auditors
  3. Inter region co-ordination and execution of deliverables
  4. Performance management of Quality analysts
  5. Point of contact to clients in driving efficient Quality management system
  6. Ensure reporting of Quality performance and audit findings to respective stakeholders
  7. Convey audit findings to production managers and corporate leadership
  8. Ensure resource availability and allocation
  9. Drive and Implement Corrective and preventive actions. Root Cause Analysis on nonperforming metric and brainstorming for solutions
  10. Coordinate between clients / stakeholders/ third parties and vendors
  11. Anticipate project risks basis Perform risk management to minimize project risks
  12. Ensure compliance to process requirement as per standards defined
  13. Compliance to information security, other policies and procedures
  14. Presentation of process performance in regular governance meetings

Expected Qualifications:

Interested candidates can share their profiles with below given details.

  • Mobile No:
  • Location:
  • Current CTC:
  • Expected CTC:
  • Notice Period:
  • QA in OTC:
  • Total Years of experience as AM:


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