
Medical Support Specialist
5 days ago
We are seeking a skilled Clinical Support Associate to join our team. As a Clinical Support Associate, you will play a critical role in ensuring the smooth operation of our clinical operations.
This is a repetitive, SOP-driven role that involves handling templated clinician/clinic communications, records hygiene, and daily logs. You will be working with high-volume data, maintaining accuracy and confidentiality at all times.
The ideal candidate will have strong written communication skills, a basic understanding of Google Sheets/Docs, and familiarity with EMR/EHR/HIMS systems.
- Execute templated, high-volume clinician/clinic communications via approved channels (no ad-libs).
- Keep records accurate: titles (Dr vs Clinic), dedupe, validate org details, maintain Do-Not-Contact lists.
- Triage inbound responses using canned flows and update trackers.
- End-of-day QA: counts, exceptions, and variance notes.
You will work closely with our team to ensure that all tasks are completed efficiently and effectively.
About the Role- 0–2 years in medical scribe / hospital admin / pharmacy back-office / RCM / insurance back-office / medical transcription / clinic coordinator roles.
- Strong written UK English and comfort with monotony; zero improvisation.
- Basic Google Sheets/Docs; familiarity with EMR/EHR/HIMS is a plus.
- Confidentiality mindset (PHI aware); accuracy > speed.
- UK hours (typically 13:30–22:30 IST; Mon–Fri; BST/GMT adjusts).
- Remote (India). Long-term, stable back-office role.
- Hospitals & Health Care.
- Healthcare Services, Administrative (avoid Operations).
Entry level
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