Counter Financial Crime Specialist

2 days ago

Coimbatore, Tamil Nadu, India beBeeFraud Full time ₹ 8,67,000 - ₹ 10,67,000
Fraud Analyst Role

We are seeking experienced professionals to join our team as fraud analysts. The role involves managing and resolving customer disputes and fraud cases, with a focus on chargeback processes.

About the Job:

  • Manage Dispute Cases: Review, investigate, and resolve cases in line with internal policies and industry standards.
  • Analyze Transaction Data: Determine case validity and liability by analyzing transaction data and supporting documentation.
  • Prepare Dispute Case Files: Prepare and submit dispute case files, representments, and supporting evidence within required timeframes.
  • Communicate with Stakeholders: Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify Emerging Trends: Identify patterns and emerging trends, escalating insights to fraud prevention teams.
  • Maintain Records and Reports: Maintain accurate records and reporting of dispute activities for compliance and audit purposes.
  • Support Process Improvement: Support continuous process improvement and adherence to regulatory requirements.

Requirements:

  • Experience: 2–5 years of experience in fraud, disputes, or chargebacks (industry experience preferred).
  • Knowledge: In-depth knowledge of chargeback rules and dispute life cycle.
  • Skills: Strong analytical, problem-solving, and decision-making skills, ability to manage multiple cases simultaneously with strong attention to detail.
  • Communication Skills: Excellent written and verbal communication skills.
  • Familiarity with Tools: Familiarity with fraud detection tools, case management systems, and regulatory requirements.

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