Enhancing Patient Care Through Empathetic Counselling

3 days ago

Kolkata, West Bengal, India beBeePatientCounsellor Full time ₹ 3,00,000 - ₹ 5,00,000
Job Title: Patient Counsellor

As a Patient Counsellor, you will play a pivotal role in elevating patient care and satisfaction at our esteemed healthcare facility.

The ideal candidate should possess exceptional communication skills, empathy, and a positive attitude. They should be target-driven and able to work effectively in a team environment.

Key Responsibilities:
  • Counsel patients and their families regarding treatment procedures, packages, financials, and post-treatment care.
  • Handle patient inquiries and convert them into registrations/bookings.
  • Explain treatment options and facilities in a clear and empathetic manner.
  • Maintain follow-ups with patients to ensure timely decision-making and admissions.
  • Collaborate with doctors, nursing staff, and other departments for seamless patient coordination.
  • Achieve monthly counselling and conversion targets set by management.
  • Maintain patient records, counselling reports, and feedback for continuous improvement.
  • Support marketing and promotional activities to enhance patient awareness and reach.
Requirements:
  • Bachelor's degree in any field (Healthcare/Management preferred).
  • Proven experience in sales, customer service, or patient counselling (healthcare/hospital background preferred).
  • Strong communication, persuasion, and interpersonal skills.
  • Target-driven with a positive and empathetic attitude.
  • Proficiency in MS Office and hospital management software (preferred).

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