Highly Skilled Application Specialist Wanted

12 hours ago

Kanpur, Uttar Pradesh, India beBeeApplication Full time ₹ 10,00,000 - ₹ 15,00,000

Job Title - Application Support Specialist

We are looking for a skilled and driven professional to assume responsibility for the delivery of application support services.

Main Responsibilities:
  • Respond to incidents and service requests in a timely and effective manner.
  • Maintain accurate records of problem tickets in accordance with the Problem Management process.
  • Develop and deliver training programs to enhance user understanding and adoption of systems.
System Expertise & Continuous Improvement:
  • Develop and maintain deep functional knowledge of bespoke trading applications, acting as a subject matter expert for users and internal teams.
  • Collaborate with senior colleagues to identify and implement process improvements, automation opportunities, and self-service capabilities that reduce support volume.

Additonal Duties: Provide technical assistance on ad-hoc business tasks and initiatives aligned with the goals of the Application Support function.

Requirements:
  • Proven experience working with and documenting bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk.

Qualifications / Accreditations:

  • A relevant degree in Information Systems, computing studies, IT or other related fields.
  • A minimum of 3- 5 years of experience as Application Support Analyst or a similar role.

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