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Help Desk Engineer

7 days ago

Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

**Job Description:**

We are looking for a highly motivated Help Desk Engineer to join our team at WaferWire Cloud Technologies. As a Support Engineer, you will be responsible for resolving customer technical issues in a timely and efficient manner.

Responsibilities:

  • Manage helpdesk tickets for our customers.
  • Diagnose and troubleshoot system issues along with isolation of the issue.
  • Escalate complex issues to the appropriate feature teams as required.

Requirements:

  • Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser).
  • Excellent communication and customer service abilities.
  • Ability to analyze and interpret data captures and trace logs.

About Our Company:

WaferWire Cloud Technologies specializes in delivering comprehensive Cloud, Data, and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy.