Data Solutions Specialist

4 days ago

Malappuram, Kerala, India beBeeCustomercentric Full time ₹ 1,27,36,320 - ₹ 1,63,20,800

About Us

Data Dynamics empowers individuals across organisations to manage, secure, and optimise their data.

We are a global leader in enterprise data management, focusing on Digital Trust and Data Democratisation.

You will be onboarded to our customers' environments, working to assist with the deployment of our software products into the customers' environments, initial configuration of the software product, maintaining the software and its ecosystem, integration of the software with customers' applications and data repositories, developing custom reporting and ongoing usage of the software in order to achieve the customers' goals and objectives.

  • Manage and take ownership of customer goals, milestones, initiatives and issues from beginning to resolution.
  • Implement our software solutions in customers environments.
  • Manage and maintain our software solutions in customers environments.
  • Operate and use our software solutions in customers environments in order to achieve the customers objectives.
  • Develop, manage and run custom reports for customers using the data from our software solutions and integrating it with other data repositories in the customer environment.
  • Integrate our software solutions with other applications and processes within customer environments leveraging APIs and automation development.
  • Assist customers by diagnosing problems and providing resolutions for technical and product issues.
  • Advise and educate customers to ensure a complete solution to their technical or product issues and questions.
  • Deliver a positive customer experience according to our standards.
  • Write knowledge base articles where necessary for both customers and internal teams to help diagnose and resolve problems quicker next time.
  • Escalate more complex customer technical issues to product and development teams whilst maintaining the communication with the customer.

We strive for creating an exceptional experience for our customers. We aim for a collaborative, challenging, fun and innovative work environment. If you are a customer-centric, passionate individual who feels strongly about building scalable data-driven solutions, we'd like to speak with you.

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