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Technical Support Team Lead

1 week ago

Bengaluru, Karnataka, India Xactly Corp Full time

Xactly Corporation is a leader in Sales Performance Management Solutions. We're a part of Vista Equity Partners portfolio companies since 2017. Our goal is to build the best Customer Support department on the planet.

The Opportunity

We're seeking an energetic, driven leader who is passionate about technology and continuous improvement. As the Manager, Technical Support at Xactly Corporation, you'll be responsible for providing excellent integration support for high-profile customers and managing a talented team that are doing the same.

  • Work directly with customers worldwide to handle escalations, provide solutions, and review root causes of issues.
  • Manage a team of 8+ associates during daytime or evening hours.
Requirements
  • 2+ years of management experience leading technical support teams of 5+ individuals.
  • Flexibility to work daytime or evening hours (on a rotation).
  • Hands-on experience on troubleshooting UNIX scripts.
  • Strong SQL experience and experience working with integrations/ETL and data warehousing with at least 5 years of data integration experience.
  • Experience using/supporting ETL tools like Informatica, Pervasive, Datastage, Cast Iron, etc.
What You'll Do Within One Month
  • Gain an understanding of the concepts underlying Xactly's tools, software, and data structures.
  • Become familiar with common issues and challenges facing your team.
  • Build relationships with development and support leaders.
  • Understand Xactly's support policies and processes.
Benefits & Perks
  • Paid Time Off (PTO)
  • Comprehensive Health and Accidental Insurance Coverage
  • Tuition Reimbursement
  • XactlyFit Gym/Fitness Program Reimbursement
  • Free snacks onsite (if you work in office)
  • Generous Employee Referral Program
  • Free Parking and Subsidized Bus Pass (a go-green initiative)
  • Wellness program
Our Vision

Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals.

Our Values

Care is our guiding principle. We believe in customer focus, accountability, respect, and excellence. These values are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers.