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6 days ago
At LRN Corporation, we're committed to helping organizations build a culture of ethics and compliance. As a Technical Support Specialist, you'll play a critical role in delivering exceptional customer experiences through our proprietary applications.
About the RoleOur Admin Services team is a revenue-generating unit that performs activities on behalf of customers using our proprietary applications. We work closely with program administrators, stakeholders, and internal customers to deliver high-quality services. Key responsibilities include:
- Providing assistance to internal and external customers on all aspects of our proprietary applications.
- Keeping internal and external stakeholders updated on the status of call tickets, requests, projects, and changes.
- Updating tracking and reporting systems to ensure group statistics can be tracked, managed, and measured.
- Managing expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer.
- Escalating issues related to capabilities where appropriate.
To succeed in this role, you'll need:
- A Bachelor's Degree.
- 2-4 years of L1 or L2 level experience in a customer-facing role in an application support environment.
- Excellent communication skills in English.
- Experience supporting enterprise customers based in the US and Europe.
- Familiarity with HTML, CSS, and Learning Management Systems.
We offer a dynamic and inclusive work environment that celebrates diversity and promotes growth opportunities for all employees.
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