Full Stack Support Engineer

5 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description

Emergent AI is a pioneer in delivering world-class customer experience through its 24/7 support system. The Support function is considered the second product, combining AI-driven first responses with highly capable human engineers for fast and effective issue resolution.

As a Technical Support Specialist, you will own escalated technical issues, perform full-stack debugging, ensure smooth deployments, and contribute to our growing playbook of solutions. You must bring strong developer skills, excellent troubleshooting ability, and clear communication to protect our brand promise of superior support.

Key Responsibilities:

  • Provide technical support for issues escalated by our AI agent, including database fixes, pod issues, API debugging, and deployment troubleshooting.
  • Perform basic full-stack debugging and rollback features using Git.
  • Identify and resolve problems related to ENV files, secrets management, and staging vs. production environments.
  • Troubleshoot DNS issues and custom domain setups.
  • Contribute to the creation and continuous improvement of the Support Playbook under the guidance of senior engineers.
  • Ensure adherence to defined escalation processes to minimize unnecessary intervention from the core engineering team.
  • Deliver empathetic, customer-centric communication and maintain high support hygiene standards.
  • Collaborate with internal stakeholders to share learnings and improve product and support processes.
  • Maintain clear written updates and documentation for each issue.

Required Skills and Qualifications:

Strong coding and developer background (basic full-stack skills preferred). Proficiency with Git (commits, checkouts, rollbacks). Understanding of staging vs. production environments and ENV file management. Familiarity with API debugging tools (e.g., browser network tab, HTTP status codes). Basic knowledge of deployment troubleshooting, DNS configuration, and custom domains.

Benefits:

  • Be part of a high-impact team that directly contributes to customer happiness and product success.
  • Shape the future of our support operations and automation roadmap.
  • Work closely with top engineers and leadership to build scalable processes.
  • Protect and grow a core differentiator for Emergent AI in a rapidly evolving AI market.

Why Join Us:

You'll be exposed to AI-generated code, with opportunities to learn how to refine and enhance it-developing a skillset thats expected to become highly valuable in the gig economy over the next 3-4 years.

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