Finance Learning Expert

4 days ago

Thrissur, Kerala, India beBeeTrainer Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We're on the hunt for a seasoned Trainer to lead impactful training programs across our teams.

This role is all about improving performance through structured training interventions, product knowledge assessments, and continuous upskilling. The ideal candidate will be responsible for building relevant training materials and maintaining robust training reports and dashboards.

The successful trainer will have a strong background in customer service or product-based environments and excellent communication and facilitation skills.

  • Key Responsibilities:
  • Conduct onboarding and induction programs for new joiners.
  • Deliver training on soft skills, process, product, and systems.
  • Ensure smooth assimilation into company culture, policies, and tools.
  • Evaluate learning effectiveness through assessments, quizzes, and role-plays.

Training Need Interventions (TNI)

  • Collaborate with Quality and Operations teams to identify performance gaps.
  • Design and execute targeted refresher sessions and skill-enhancement modules.
  • Track pre- and post-training performance to measure impact and efficacy.

Product Knowledge & Supervisor Assessments

  • Create and manage product knowledge tests for front-line and supervisory teams.
  • Conduct Supervisor Readiness assessments to evaluate leadership competencies.
  • Periodically update assessments in line with process or product changes.

Update Training (Process/Policy/Product Changes)

  • Stay abreast of new product launches, policy updates, and process changes.
  • Conduct timely refresher training for impacted stakeholders.
  • Partner with Product, Process, and Compliance teams to ensure accuracy and relevance of training content.

Reporting & Documentation

  • Maintain up-to-date training dashboards, attendance logs, and test results.
  • Generate regular reports on training coverage, scores, and intervention effectiveness.
  • Provide actionable insights to stakeholders and leadership based on training data.

Building Training Materials

  • Design training content using instructional design models like ADDIE and/or SAM.
  • Leverage 360° feedback and Kirkpatrick's model to evaluate and improve training effectiveness.
  • Collaborate closely with Process Excellence, Product, Quality, and Customer Support teams to ensure alignment and continuous improvement of content.

Requirements:

  • Bachelor's degree in any discipline.
  • Minimum 4-6 years of experience in training delivery.
  • Strong communication and facilitation skills.
  • Proficiency in MS Excel, PowerPoint, and LMS platforms.
  • Exposure to QA and performance improvement frameworks is a plus.

Benefits:

  • A competitive compensation package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.

What We Offer:

  • A chance to make a real difference in people's lives.
  • A collaborative and inclusive work environment.
  • Opportunities for career advancement and professional growth.

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