Chief Business Operations Specialist

1 month ago


Pune, Maharashtra, India exl Full time

At EXL, we are seeking a skilled Chief Business Operations Specialist to join our team.

As a key member of our organization, this individual will be responsible for handling high volumes of transactions while effectively balancing quality, timeliness and productivity standards.

The ideal candidate will possess necessary knowledge of business concepts to effectively perform the job, making decisions in a timely manner and showing good judgment about when to make decisions independently and when to collect more information or involve others.

This role requires a strong ability to multitask, prioritize and manage daily work activities, with a focus on customer service and telephone etiquette.

We estimate the annual salary for this position to be around $85,000 - $110,000 based on industry standards and location.

In addition to a competitive salary, we offer a range of benefits to support the well-being and success of our employees, including opportunities for professional growth and development.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Responsibilities include:

  • Handling high volumes of transactions
  • Effectively balancing quality, timeliness and productivity standards
  • Making decisions in a timely manner and showing good judgment
  • Multi-tasking, prioritizing and managing daily work activities
  • Providing excellent customer service and telephone etiquette

Requirements include:

  • Necessary knowledge of business concepts
  • Strong decision-making and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment


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