IT Operations Manager

4 days ago


Bellary, Karnataka, India beBeeOperations Full time ₹ 1,87,85,000 - ₹ 2,55,45,000
Job Title: Manager - Internal IT Support

We are seeking a skilled and experienced IT professional to oversee the day-to-day operations of our internal IT support team.

The ideal candidate will have a proven track record of successfully managing teams, implementing service initiatives, and aligning support services with business strategies.

Responsibilities:

  • Ensure subordinate team members operate efficiently.
  • Sustain high-quality service level agreements for the IT services team.
  • Maintain accurate documentation for policies and procedures.
  • Design and implement future support offerings that meet business needs.
  • Ensure compliance of IT-related policies and procedures.
  • Support monitoring, analysis, and optimization of service offerings.

Requirements:

  • Strategic planning and direction of projects.
  • Understanding of business needs and ability to educate staff on technology.
  • Stay up-to-date with key service development/issues within the industry and implement new methods or technologies.

Leadership:

  • Provide direction and support to the service team.
  • Coach team members to grow and develop their capabilities.
  • Select and assign staff for projects based on quality and ability.
  • Evaluate and verify team member performance.

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