Principal Software Solutions Specialist

2 weeks ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000
Technical Support Engineer

About our company:

We provide exceptional IT consulting services at a competitive price, helping clients realize the best value from their investments.

We have evolved into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services, enabling digital transformations and complex Integration initiatives for enterprises globally.

As a Strategic Planning & Implementation Partner, we have seen a 200% uptake in winning high-value projects critical for business growth.

We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate life.

Job Summary

We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions built on Java and Python with a focus on security technologies including PKI.

This opportunity is ideal for early-career engineers passionate about customer success, problem-solving, and secure software platforms.

  • We respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • We troubleshoot and resolve issues related to Java and Python-based applications.
  • We investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • We reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • We write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • We escalate complex technical issues to senior support engineers or development teams as needed.

Key Skills and Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Qualifications

  • Experience working with REST APIs, and tools like Postman.
  • Exposure to Linux/Unix environments and command-line tools.
  • Understanding of secure coding practices and security-first design.
  • Experience with ticketing systems like Service Now, Jira.

We require: 2-3 years experience.

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