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Technical Solutions Expert

2 weeks ago

Hyderabad, Telangana, India CorroHealth Full time

Company Overview:

We are a leading healthcare technology company dedicated to providing innovative solutions for our clients. Our team of experts works tirelessly to deliver high-quality services and support.

 

Job Description:

We are seeking a highly skilled Technical Solutions Expert to join our team. As a key member of our technical services team, you will be responsible for providing exceptional service and solutions to our clients through deployment and advanced technical support of our T-System solution.

 

Key Responsibilities:

  1. Provide software consultation, implementation, and support to our customers in a highly visible position.
  2. Lead the global client support and global technical services teams by providing technical leadership.
  3. Assign tasks and responsibilities to team members globally for technical services and client support teams.
  4. Solve technical issues encountered by the global team or escalate them promptly to global or domestic leadership.
  5. Collaborate with other team members on any technical issues.
  6. Train global team members on the T System solutions and tools required to perform their job function.
  7. Diagnose technical issues through resolution for the T-System solution or platform.
  8. Manage overflow of client support call volume as needed.
  9. Closely work with the Implementation Team while meeting technical implementation project deadlines.
  10. Perform installation, upgrade, and support activities with minimal disruption to the business while following standard change management policies.
  11. Responsible for management and resolution of tier 3 production escalations for complex technical incidents.
  12. Work closely with Client Support and Technical Services team members to prioritize escalations and identify issues which need engineering input.
  13. Reduce the number of escalations requiring engagement of engineering.
  14. Analyze and identify complex systemic software defects.
  15. Review and assist in improving and maintaining a knowledge base of internal technical documentation for Client Support and Technical Services.
  16. Align conduct with the Company's Code of Ethics and Business Conduct and support the Company's Ethics and Compliance Program.
  17. Ensure individual compliance with all privacy and security rules and regulations and commitment to the protection of all Company confidential information.

 

Requirements:

  • Bachelor's degree in computer science or related field or equivalent experience.
  • Five or more years providing software solutions and consulting with customers in a software deployment role.
  • Strong SQL server database Queries and trouble shooting.
  • Work experience with US based client's huge plus.
  • Experience in providing advanced technical support in a customer-facing role.
  • Strong troubleshooting skills and in-depth knowledge of Microsoft technologies.
  • Experience with: Microsoft .NET, XML, Java Script, PowerShell Script, SQL Queries, Microsoft Active Directory, SaaS, Citrix, VPN, networking, HL7, Python, Azure technologies.
  • Experience managing high priority technical issues and their associated communications.
  • Four or more years of installation and support related experience with Windows 2012,2016, 2019, 2022 Server and Microsoft Terminal Services preferably in a customer-facing environment.
  • Technical knowledge in the installation, configuration, and troubleshooting of Microsoft SQL 2014, 2017, 2019, 2022 Server environments.
  • Very strong customer service and communication skills.
  • Time management and project management skills.
  • Healthcare IT experience is a plus.

 

Additional Information:

Limited up to 10% travel.