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Technical Support Specialist

2 weeks ago

Gurgaon, Haryana, India NTT DATA Global Delivery Services Limited Full time
Job Description

Ntt Data Global Delivery Services Limited seeks a highly skilled Technical Support Specialist to join our team. The primary responsibility of this role is to handle basic queries and resolve straightforward issues in a timely and professional manner.

Key Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Troubleshoot and resolve technical issues with software applications and hardware devices
- Collaborate with internal teams to resolve complex issues
- Develop and maintain knowledge base articles for frequently asked questions

Requirements:
- 3-5 years of experience in a technical support role
- Strong problem-solving skills, with ability to prioritize and manage multiple tasks
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with changing priorities
- Proficiency in Microsoft Office Suite and Google Workspace
- Bachelor's degree in Computer Science or related field

Preferred Qualifications:
- Experience with ITIL processes, including incident, problem, and change management
- Knowledge of cloud computing platforms, such as Amazon AWS or Microsoft Azure
- Familiarity with network protocols, including TCP/IP, DNS, and DHCP
- Basic knowledge of virtualization technologies, such as VMware or Hyper-V
- Certification in MCSA, MCSE, AWS, or Azure preferred

About Us
Ntt Data Global Delivery Services Limited is a leading global technology services company, providing innovative solutions to clients across various industries. We are committed to delivering high-quality services that meet the evolving needs of our clients.