System Analyst

1 month ago


Hyderabad, Telangana, India State Street Full time
Job Title: Associate System Analyst

Job Summary:

We are seeking an Associate System Analyst to join our SaaS Operations team at State Street. As a key member of our team, you will provide exceptional customer service and technical support to our clients, ensuring timely and high-quality delivery of service.

Key Responsibilities:

  • Provide frontline technical support to clients, resolving issues and escalating complex problems to internal teams.
  • Coordinate with clients, internal teams, and vendors to investigate and resolve client-reported problems.
  • Follow departmental procedures to ensure timely and high-quality delivery of service.
  • Escalate and track issues that exceed the scope of frontline support.
  • Ensure accurate and current documentation in internal tracking systems.

Requirements and Qualifications:

  • Bachelor's degree in a technical or analytical discipline, such as computer science, information technology, or engineering.
  • Minimum 2-5 years of progressively responsible experience in customer-facing roles, preferably in technical support.
  • Proven customer-focused mindset and excellent customer service skills.
  • Excellent interpersonal, verbal, and written communication skills.
  • Aptitude for technical troubleshooting and ability to work in a mission-critical environment.
  • Ability to work effectively with internal departments and external vendors to resolve client issues.
  • General familiarity with Windows administration, networking, and databases preferred.

Working Conditions:

This role involves work of a general office nature, typically performed in a stationary position, with occasional movement between departments to facilitate workflow.

Reporting Structure:

Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance, and evaluates work performance on a periodic basis.


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