System Analyst
1 month ago
Job Summary:
We are seeking an Associate System Analyst to join our SaaS Operations team at State Street. As a key member of our team, you will provide exceptional customer service and technical support to our clients, ensuring timely and high-quality delivery of service.
Key Responsibilities:
- Provide frontline technical support to clients, resolving issues and escalating complex problems to internal teams.
- Coordinate with clients, internal teams, and vendors to investigate and resolve client-reported problems.
- Follow departmental procedures to ensure timely and high-quality delivery of service.
- Escalate and track issues that exceed the scope of frontline support.
- Ensure accurate and current documentation in internal tracking systems.
Requirements and Qualifications:
- Bachelor's degree in a technical or analytical discipline, such as computer science, information technology, or engineering.
- Minimum 2-5 years of progressively responsible experience in customer-facing roles, preferably in technical support.
- Proven customer-focused mindset and excellent customer service skills.
- Excellent interpersonal, verbal, and written communication skills.
- Aptitude for technical troubleshooting and ability to work in a mission-critical environment.
- Ability to work effectively with internal departments and external vendors to resolve client issues.
- General familiarity with Windows administration, networking, and databases preferred.
Working Conditions:
This role involves work of a general office nature, typically performed in a stationary position, with occasional movement between departments to facilitate workflow.
Reporting Structure:
Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance, and evaluates work performance on a periodic basis.
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