Customer Success Specialist

6 days ago


Mumbai, Maharashtra, India OZiva Full time
Customer Success Role at OZiva
We are looking for a skilled professional to join our team as a Relationship Building Coordinator. In this role, you will be responsible for building strong relationships with our customers, understanding their experiences, and identifying potential brand ambassadors. You will also gather insightful feedback to help improve our products and experiences. To succeed in this role, you must be a great communicator, have a customer-first mindset, and be comfortable handling calls and conversations with diverse customers.

Key Responsibilities
Identify loyal and happy customers from our database; call and speak to these customers to understand their experience and pitch video testimonials; maintain structured records of conversations, feedback, and customer responses; and gather consumer insights while interacting with customers to help improve our products and experiences.

Requirements
A detail-oriented individual with excellent communication skills, able to identify insights and patterns from conversations; someone who enjoys storytelling and brand-building; and comfortable working in a hybrid environment. As a member of our team, you will gain hands-on experience in customer success, brand advocacy, and consumer insights, as well as exposure to customer engagement techniques and real-world business interactions.

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